Terms of use

1. About these terms

These terms are an agreement between you and Jordan Harris, a sole trader in the United Kingdom trading as Piblee ("Piblee", "we", "us"). They apply when you use the Piblee apps and piblee.co.uk. Our privacy policy explains how we use personal information.

By creating an account or using Piblee you agree to these terms. If you don't agree, please don't use Piblee.

2. Who can use Piblee

• You must be 18 or over to create a Piblee account (as a parent or guardian).
• Children may use Piblee only as part of a family set up by their parent or guardian, who is responsible for their use of Piblee and agrees to these terms on their behalf.
• Only add children you are the parent, legal guardian or carer of, or that you have their parent's permission to add.
• Keep your password safe. You're responsible for what happens on your account and on any child phone you pair with your family.
• The details you give us must be accurate.

3. Using Piblee properly

Please don't:

• use Piblee to harm, bully, harass or track anyone without the right to do so – for example, sharing someone's location without them knowing;
• upload anything illegal, harmful or offensive, or anything you don't have the right to share;
• try to get around Piblee's limits, security or payments, or access other families' information;
• copy, change, reverse-engineer or resell the app, except where the law allows.

We may suspend or close an account that breaks these terms, after telling you why where we can.

4. Your content

Everything your family adds – messages, photos, missions, calendar events and so on – stays yours. You allow us to store, copy and show it to your family only so we can run Piblee for you. We don't use it for anything else.

5. Location, screen time and safety

• Location, arrival alerts, pickups and screen time depend on phones, permissions, signal, battery and the phone's operating system. They may sometimes be late, wrong or unavailable.
• Piblee is not an emergency or safety service. Please don't rely on it to keep anyone safe. In an emergency, call 999.
• Screen time limits are a helping hand, not a guarantee – a determined child may find ways around them.
• Only share someone's location if they know about it (and, for a child, if you are responsible for them).

6. Plans and subscriptions

• Piblee Free is free and includes 1 parent and 1 child.
• Piblee Family (£3.99 a month) and Piblee Family+ (£4.99 a month) add more people and features, as described in the app and on our plans page. Prices are shown in the app in your local currency before you buy and may include VAT.
• Subscriptions are bought from a parent's phone through the App Store or Google Play and are charged to that Apple or Google account.
• Free trial: families new to Piblee's paid plans can try them free for 7 days. Unless you cancel at least 24 hours before the trial ends, your subscription starts and you'll be charged.
• Renewal: subscriptions renew automatically each month at the same price until cancelled. You'll be charged within the 24 hours before each period ends.
• Cancelling: cancel at any time in your App Store or Google Play subscription settings (Piblee's Plans screen has a link). You keep your plan until the end of the period you've paid for. Deleting the app or your Piblee account doesn't cancel a subscription.
• Refunds are handled by Apple or Google under their rules. Your statutory rights are not affected.
• Either parent's subscription covers the whole family. If a subscription ends, the family moves back to Piblee Free: nothing is deleted, but paid features and adding people beyond the Free limits stop working.
• If we ever change subscription prices, we'll tell you in advance, and you can cancel before the new price applies.

7. PipCoins

• PipCoins are a virtual currency for buying items for Pip inside Piblee. They have no cash value, can't be exchanged for money or anything outside Piblee, and can't be moved to another child or family.
• PipCoins can be bought in packs by a parent through the App Store or Google Play, earned by children for completed missions, routines and streaks (within daily limits set by Piblee), and received each month by children in families on Family (200 a month per child) or Family+ (300 a month per child), from the first paid month.
• Children can't buy PipCoins or subscriptions themselves.
• Items bought with PipCoins are a licence to use them in Piblee. We may change the items available and their prices.
• PipCoins and items are linked to the child in your family. If the family or child is deleted, they are deleted too and can't be refunded, except where the law or Apple's or Google's refund rules say otherwise.
• If PipCoins are added by mistake or through misuse, we may correct the balance.

8. Changes to Piblee

We're always improving Piblee, so features may change. If we make a change that significantly affects a paid feature you use, we'll tell you first. We may stop offering Piblee in future; if we do, we'll give you reasonable notice and a way to download your information.

9. Our responsibility to you

• We provide Piblee with reasonable care and skill, but we can't promise it will always be available or free of mistakes.
• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, or for business losses (Piblee is for personal, family use).
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your statutory rights as a consumer.

10. Ending your account

You can stop using Piblee and delete your account at any time in the app (see Delete your account). We may close an account that seriously or repeatedly breaks these terms, or that has been inactive for a long time after warning you by email.

11. Apple and Google

If you downloaded Piblee from the App Store, Apple's Licensed Application End User License Agreement also applies. These terms are between you and Piblee, not Apple. Apple isn't responsible for Piblee or its content, has no obligation to provide support for it, and isn't responsible for dealing with any claims about it (including product liability, legal or regulatory claims, or claims that it infringes someone else's rights). If Piblee fails to meet any applicable warranty, you may tell Apple, and Apple will refund the purchase price (if any); to the extent the law allows, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you're not in a country under a US government embargo or on a US government list of prohibited or restricted parties.

If you downloaded Piblee from Google Play, Google Play's terms of service also apply to your use of Google Play.

12. The law that applies

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts. If you have a problem, please contact us first – most things can be sorted quickly.

13. Contact

Jordan Harris, trading as Piblee – support@piblee.co.uk.

If we update these terms, we'll change the date at the top, and tell you in the app if the change is important.