Help & support

1. Download Piblee on your phone and create a parent account with your email address.
2. Create your family and add your children.
3. On each child's phone, install Piblee and choose to pair it. Enter the code shown on your phone.

No. Children never create their own account. Their phone is paired with your family using a code from your phone.

Go to Family management on your phone and invite them. Piblee Free includes 1 parent; Family includes 2 parents; Family+ includes 2 parents and up to 4 guardians.

Location is part of Family and Family+. Turn it on for each child in Piblee, then allow location access on their phone – choose "Always" (iPhone) or "Allow all the time" (Android) so arrival alerts work when the app is closed.

• Check location access is set to Always / Allow all the time.
• Make sure battery saver or Low Power Mode isn't stopping Piblee in the background.
• Check the saved place's location on the map is in the right spot.

Remember: Piblee isn't an emergency service. In an emergency, call 999.

On your child's phone, open Piblee and follow the steps to switch on "Usage access" for Piblee in Settings. Today's screen time then appears on your Screen Time screen.

On your child's iPhone, open Piblee and connect Screen Time. A parent confirms with their Apple ID using Family Sharing, then chooses which apps count. Apple only lets apps see time in 15-minute steps, so totals are rounded.

On a parent's phone, open Account & settings → Piblee plan. New families can try Family or Family+ free for 7 days.

• iPhone: Settings → your name → Subscriptions → Piblee → Cancel Subscription.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Piblee → Cancel.

You keep your plan until the end of the month you've paid for. Deleting the app doesn't cancel it.

Open Piblee's Plans screen and tap Restore purchases, using the same Apple or Google account you subscribed with.

Purchases are made through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for the App Store, or your Google Play order history for Android.

• 2 PipCoins for each mission or routine step they complete (up to 10 a day).
• A 20 PipCoin bonus for every 7 days in a row they complete something.
• 200 PipCoins a month on Family, or 300 a month on Family+, for each child.
• Parents can buy PipCoin packs for a child in the PipCoin Shop.

Open the PipCoin Shop on the phone you bought them from – Piblee checks for any missing purchases and adds them. If they still don't show, email us with the date and the child's name.

Only the people in your family. Read our privacy policy for the details.

See Delete your account.